Yes, you can do so via contacting our customer service.
Do I need to return a product for repair or do you also need to repair at home?
When a product needs to be repaired by us, you need to send it to us or drop it off in the store. After you have registered your repair via our online return form, you can send the package via a DPD Pickup Parcel shop. Of course, you can also choose to drop off the product at our store in Vaassen; it is not possible to wait for the repair. When you submit the product, make sure that you package the item correctly and write down the return number visible on the packaging. If the product has broken down without the user's 'fault', our customer service will provide you with a free return label.
If the product is damaged by misuse with the user's 'fault', you can request a DPD shipping label for a fee, but you can of course also arrange this directly at the post office or a DPD Pickup Parcel shop.
What are your repair and warranty conditions?
When a product breaks down within the factory warranty period, repair and return label are of course free; if this period has expired, you will have to pay the repair costs yourself. To register a repair, please fill out the online return form.
If your product is defective within 365 days of purchase and defective on one of the in waranty declined issues, you can indicate on the return form whether you want to exchange the product or if you want your money back.
If your product is defective in normal use but after 365 days, but it is still within the factory warranty, your product will be repaired free of charge.
If your product has broken down outside the warranty period, but if you want to have it repaired, we are happy to do so. After we have examined the product, you will receive a quote from us so that you can decide whether or not you want it repaired.
What defects does the warranty cover?
The cover warranty is issued on:
Broken stitching, with normal use (2 years)
Releasable seals (2 years)
Breathability, membrane functioning (5 years)
Defective bag, zipper excluded (2 years)
The cover warranty is not issued on:
Damage caused by incorrect use
Waterproofness, for this the cover will have to be treated periodically by the customer
Zipper and handles of the bag
How long does a repair take?
That's hard to say because it varies by product and problem or defect. We will keep you informed of the status at least weekly in case of repairs that take longer. If you submit a product to our store for repair, it is unfortunately not possible to wait for this. As soon as the product is repaired, you will receive an email from us.
Do I get a quote in advance?
If the defect was caused by incorrect or careless use, you will receive a quote from the repairer. After you receive it, you can choose from the following three options:
You agree to the quote, and the product is repaired.
You disagree and do not want the product repaired, but you want to receive it back. In this case, you pay € 39.95 research costs, and we will return the product to you free of charge or pick up the product yourself from our store in Vaassen.
You do not agree to the quote and do not want the product back. In this case, we destroy the product in an environmentally friendly way, and the research costs expire.
What is the status of my repair?
You can track the status of your repair in your Shop for Covers account. If you don't have an account, we'll keep you informed via email.
How can I have my product repaired?
After you have registered your repair via the online return form, you will send the product to us. In any case, make sure that your product is sent in the right, sturdy packaging and that this packaging is provided with the return number that you receive by mail from us after you have registered your return/repair. Through our customer service you can (for a fee) request a DPD shipping label; print out this label and stick it on the box. You can also arrange this directly at a DPD Pickup Parcel shop near you.
Do I have to pay for the repair, or is it free?
If your product breaks down within the warranty period and there is a manufacturing defect, the repair is free at all times. In all other cases, there may be costs involved; how high these costs are is in the quote you receive from us after we have investigated the damage and / or the defect.
Can I have my product repaired in the store?
Yes, you can drop off your product for repair at our store in Vaassen. In that case, you do not need to sign up for your repair in advance. After receiving it, we will see if we can fix the defect or the damage ourselves. If this is not the case, we will send your product for repair and no shipping costs will be calculated.
Can I get a discount?
No, we support the competitive prices we charge, and therefore we do not give a discount. However, we make a tailor-made quote for specific products when purchased from 10 pieces; please contact firstname.lastname@example.org for this.
I have a car company; do I get a discount?
No, we do not distinguish between prices for companies and for individuals. However, we make a tailor-made quote for specific products when purchased from 10 pieces; please contact email@example.com for this.
Do you have any particular actions?
No, we stand behind the competitive prices we charge and therefore do not give a discount. We also don't know of any summer or winter promotions: all our products are priced the same all year round. This helps our customers to budget themselves with their last prices since we don't change our prices.
Call, email and chat
Our customer service is open Monday to Friday from 9:00 a.m. to 5:00 p.m. You can call us (+31 (0) 850 185 042), email firstname.lastname@example.org or chat via the website. Our support team will respond to your query instantly and provide a solution to your case.
Shop for Covers
8171 MB Vaassen
What are your opening hours?
Our store and customer service are open Monday to Friday from 9:00 a.m. to 5:00 p.m.
Are you open on Saturday or Sunday?
No, our opening hours are Monday to Friday from 09.10 a.m. to 5 p.m. Our webshop is, of course, open 24/7 as shopping is done virtually at any time you want to make an order!
Are you open on holidays?
No, we are closed on national holidays and New Year's Eve. Federal holidays are New Year's Day, Easter, King's Day, Ascension Day, Pentecost and Christmas.